Refund and Returns Policy

We offer a 30 day refund and return policy. You have 30 days after receiving your game to request a return.

Your item must be in the same condition in which you received it, unused and with all items included and in its original packaging. You will need proof of purchase or the receipt.

To begin a return please contact sara@talltalesmysteries.com Once your return has been accepted you will receive a return shipping label, instructions on how to return your game and how to return it.

Items sent back without first requesting the return will not be accepted.

If you have any queries please contact sara@talltalesmysteries.com

Digital Download Games

Due to the nature of a digital download game we cannot offer refunds or returns. However, if you have an issue with one of our digital download games please contact sara@talltalesmysteries.com 

Received the wrong item?

If you have received the wrong game please get in touch as soon as possible so we can put it right.

Send the game you have received back to us using the returns procedure and re-order the game you wanted. Alternatively you can wait for us to receive the returned game and re-send the case file you want.

Refunds

Once we have received your return we will inspect it to make sure it has not been used or items removed and we will make the refund.

The refund will be made to the payment method you used to purchase the game. It may take some time for the refund to be processed by your bank or credit card provider.

The Mystery Of Malia Key

Pre-order now – available March 2022

£35